Troubleshooting: Common Problems and Their Solutions

• Symptom: there is no lock icon on the screen, the game cannot be left.
• Cause: the Game Screens → Main → Dashboard Icon visibility was set to 0%, or the position was set to Off.
• Solution: if the visibility is 0%, tap the icon's selected corner 5 times within 3 seconds; the PIN window opens. If the position is Off, press F11 or F12 on a keyboard. On a tablet without a keyboard, if neither is available, close the app completely and reopen it; the app starts with the settings screen at every launch, it does not enter the game by itself.

• Symptom: the Operator Access window does not accept the PIN.
• Cause: the PIN belongs to the event; if it was changed on another device, it has arrived here too.
• Solution: close and reopen the app (it opens with the settings screen), type a new 4-digit PIN in the Kiosk tab. If there is another device using the same event, you can also change it from there; it arrives on this device within a few minutes.

• Symptom: the warning Select an event first to run the app.
• Cause: no event is selected; it may have just been deleted or never created.
• Solution: press Reuse in an event's row on the Events page, or Create New Event.

• Please provide an internet connection: internet is required for signing in. Set up the connection; after signing in, the game also works without internet.
• Trial Time Exceeded or License time exceeded. Renew your subscription.: continue with Get Full Access or Manage Subscription on the Dashboard.
• Device Limit Exceeded: the account's device allowance is used up. Choose Logout on a device you do not use, or enlarge your plan.
• Device Logged Out: the session was closed remotely; sign in again.
• The purchase screen opens after signing in: a payment is pending on the account. On Windows the payment is made in the browser, on iPad and Android through the store (Monthly, Yearly, Lifetime); if you bought before, Restore purchases. If you see The store is not available on this device right now., check the internet and the store account.
• Your subscription is managed by your reseller.: talk to your reseller for a plan change.

• Symptom: touching the Welcome screen opens the board directly.
• Cause: Enable Survey is off, the form has no fields, or When to Show Survey is set to After Capture (the form comes after the game). If the tab is locked (the … plan only warning), the survey is not included in your plan.
• Solution: turn on the survey, add at least one field, set the timing to At Start Screen. For the plan lock, use the Upgrade to … button. If the consent checkbox is missing too, turn on the Disclaimer tab; consent is only shown inside the form, so without a form there is no consent either.

• Symptom: the card reads Name, and the title of the consent window is Privacy notice, whatever language the app runs in.
• Cause: in a new event these texts come ready-made in English and are not translated when the language changes.
• Solution: write the field name yourself in Session → Survey, and the title and text in Disclaimer.

• Symptom: there is no timer ring in the player panel, the turn never passes.
• Cause: Move time is Off (0). The ring only spins in the panel of the player whose turn it is; with Play with a ball (LIDAR) on, it also stops during the lock after every move.
• Solution: move the slider to 5 seconds or above. If you want to change the ring's color, use the Game Screens → Main → Primary Text color; the Countdown color changes nothing on the guest screen.

• Symptom: while filling in the form or on the result screen, the display suddenly returned to the Welcome screen.
• Cause: the inactivity timeout ran out. The default is 300 seconds; every touch restarts the countdown. The thin line at the top shows the remaining time.
• Solution: increase the time or turn the switch off. If you turn it off, keep Move time on; otherwise an abandoned game hangs on the screen. An abandoned game does not enter the match list.

• Symptom: rows where nobody won, with 0 on both sides.
• Cause: with Move time on, an abandoned game ends by itself as the timers run out; a round in which the time runs out 4 times in a row counts as a draw, and the match enters the list.
• Solution: press Hide on the row; it disappears from the guest list, the record is not deleted.

• Symptom: diagonal Trial texts on all guest screens.
• Cause: the account is on a trial. The text cannot be removed from the settings.
• Solution: Dashboard → Get Full Access. Once the payment is complete, the text disappears by itself. If it stays even though you have paid, check the internet connection and reopen the app; when the license cannot be read, the text stays on the safe side.

• Symptom: the match just played is not shown on the Matches screen.
• Cause: the list only shows finished matches. A match cancelled with Cancel, timed out, or left unfinished when the app closed is not saved. A match finished on another device can be delayed by up to 30 seconds and needs internet. Hide may have been pressed in Session → Matches. A different event may be selected.
• Solution: wait and press Refresh; if hidden, Show; check that the event is the same.

• Symptom: the Welcome screen is visible but no touch works.
• Cause: the pause screen is on and Game Screens → Pause → Pause Screen is off; the curtain is invisible but swallows the touches.
• Solution: return to the settings with the lock icon and the PIN, then Run the App → Run as Tic Tac Toe Event App. Short periods of no response inside the game are normal: when a round ends, the winning line stays on screen for 2 seconds; with Play with a ball (LIDAR) on, the board locks for 2 seconds after every move. In the form, the I'm ready button does not work until the consent checkbox is checked.

• Upside-down view: Game Screens → Input → Seating is set to Facing each other. On an upright screen use Side by side.
• A move without touching: Play with a ball (LIDAR) is on in the Game Screens → Game → Board section; in this mode the square the pointer passes over is chosen. Turn it off in a touch setup.
• No sound: Session → Game → Game sounds is off or the device's volume is down. No sound before the first touch is normal.

• Symptom: the title We'll be back soon! and English text, even though the app runs in another language.
• Cause: Reset to Defaults was used in the Game Screens → Pause tab; the reset writes the texts in English.
• Solution: write your own text into the Pause Title and Pause Text fields.

How to Get Tic Tac Toe Ready for an Event? What Does the Guest See? One Game from Start to Finish Event Settings: PIN, Language, Branding and Multiple Devices How to Set the Game Rules? How to Collect Names and Consent from Players? How to Manage the Match List?