This article goes through the problems specific to Flipbook in order: preparing the booklet, printing, the order of the cards and the capture. Common topics such as signing in, license, camera connection, sharing and printer setup are the same as in AI Photo Booth; for them, see the troubleshooting articles in the article Which Photo Booth Articles Apply to Flipbook?.
- The booklet is prepared after the guest approves the video; first look at what the button on the sharing screen says.
- If you pressed the button but no paper came out, the problem is usually at the printer: the job waits in the queue.
- Problems with the card order, empty cells and the cover are all visible in the Output preview on the Flipbook Output page.
While the booklet is being prepared
The Print Flipbook button is not visible
Cause: The pages are not ready yet; at that time Preparing… is written in place of the button. If the guest did not approve the video or retook it, no booklet is produced from that video. If the preparation failed, Try flipbook again appears in place of the button.
Solution: Wait a few seconds; the preparation takes longer with long videos and a high number of frames. If Try flipbook again is visible, press it; the frames are extracted again and the pages are produced again with the current settings.
The preparation takes too long
Cause: The number of frames is very high or the Frame size limit is very large; each frame is extracted and placed on the page one by one.
Solution: Reduce Total frames and leave the frame size at the default (1080 × 1920). For small cards, a higher resolution is not noticeable in print.
In printing
I pressed the button but no paper came out
Cause: The button gives the pages to the printer queue. If the printer is not selected, is off, is busy, or is out of paper or ribbon, the job waits in the queue and no warning appears on the screen.
Solution: On the Print page, check that the printer is selected and that the printer is on and has paper. Before pressing the button again, wait for the job in the queue to come out; every press adds a new job.
The printer prints by itself
Cause: Print automatically is on; the booklet of every approved video is printed as soon as the pages are ready.
Solution: If you want to start printing yourself, turn the switch off; then printing starts only with the Print Flipbook button.
The cards are printed shifted or cut off
Cause: The Print paper setting is not the same as the paper in the printer. The page layout is prepared for the paper you chose.
Solution: Choose the paper that is loaded in the printer. 2 inch cut is only used with 6 x 4 and 4 x 6 paper, and the printer must support it.
There is a trial stamp on the pages
Cause: The account is on the trial plan; a trial stamp is added to the printed pages.
Solution: Subscribe; the stamp disappears by itself.
On the cards
The cards come out mixed up after cutting
Cause: The layout rule does not match the cutting method. The numbers are correct, but the strip or stack you cut does not come out in order.
Solution: If you cut into vertical strips choose Down each column (guillotine strips), if you cut into horizontal strips choose Across each row, and if you put all the pages on top of each other and cut in one go choose Stack the sheets (same cell runs in sequence).
There are no numbers on the cards
Cause: Index strip has been pulled to zero; no strip is drawn and no number is printed.
Solution: Pull the slider to the right. The default width is 7.5% of the card width.
There are empty cells on the last page
Cause: The number of frames is not a multiple of the number of cards per page. If the cover is on, the cover also takes the place of one card.
Solution: Make the number of frames a multiple of the number of cards; 36 in a 2 × 2 layout, 35 when the cover is on.
The cover is not printed
Cause: The cover image is uploaded but its switch is off.
Solution: Turn on the switch of the Cover image field and see that the preview says Cover page included..
In the capture
The motion is too fast or too slow
Cause: The frames are taken at equal intervals from the start to the end of the video. In a long video, few frames increase the difference between the frames and the motion jumps; in a short video, many frames give cards that look very similar to each other.
Solution: Adjust the video length and Total frames together. A video of a few seconds and 30–40 frames is a good start; try it with the preview.
Video is not recorded or the capture does not start
Cause: The selected camera is not connected, is in use by another app, or the app has no camera permission.
Solution: In the Event Settings → Camera tab, check that the live view appears. Camera problems are the same as in AI Photo Booth; see its camera troubleshooting article.
Pressing the Print Flipbook button again and again when no paper comes out: when the printer starts working, all the jobs in the queue are printed.
Changing the settings during the event and expecting the earlier booklets to change too: a prepared booklet stays with the settings of the moment it was prepared.
Looking for the problem only in the print: the card order, empty cells and cover are visible in the preview; check from there without spending paper.
